Customer Help
Frequently Asked Questions
The quickest answers for ordering, sizing, dispatch timelines, care, and custom requests.
24/7 Self-Help
Find answers instantly
Expert Support
Direct assistance available
Transparent Policies
No hidden terms
Satisfaction Guarantee
Customer first always
Orders and Delivery
How long will my order take?
Orders are processed after payment confirmation. Since pieces are handmade, processing and delivery timelines may vary based on design complexity, order volume, and location.
Do you ship across India?
Yes. We ship across India with trusted delivery partners.
Can I track my order?
Yes. Once your parcel ships, you will receive a tracking link by email and WhatsApp. You can also use our order tracking page.
Products and Customisation
Are your products handcrafted?
Yes. Every Gijayi piece is handcrafted by artisan partners using traditional Indian jewellery-making techniques.
Can I request customisation?
Yes. We support selected customisations for bridal orders, gifting, finishes, and some sizing requests. Contact our concierge to discuss options.
Will my product look exactly like the pictures?
We aim for close accuracy. Because many pieces are handmade, small natural variations in stone placement, polish, or enamel are normal.
Returns and Care
What is your return policy?
Returns are considered only for wrong product delivery, transit damage, or verified manufacturing defects. Items must be unused, unworn, in original packaging, and reported within 48 hours of delivery.
Is parcel opening video required for claims?
Yes. A continuous parcel opening video is mandatory for damaged, missing, or incorrect item claims.
How should I store my jewellery?
Store each piece separately in a soft pouch, avoid humidity, and keep away from perfume, hair spray, and lotions.
Do you offer repairs?
Yes. We can assist with polishing, restringing, clasp replacement, and other repairs for eligible pieces. Reach out with your order number and photos.
📞 Still Need Help?
Can't find your answer? Our concierge team is here to assist with any questions about orders, customization, or care.